FAQ

Frequently Asked Questions

The answers you need, without the clutter.

🛒 Ordering

Q: How do I place an order?
A: Simply browse our collections, add your chosen items to the cart, and proceed to checkout. You’ll receive an order confirmation by email once your purchase is complete.

Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we’ll be happy to help. Please contact us at info@rms19.com as soon as possible.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes. We offer:

  • Free shipping within Estonia

  • €5 flat rate across Europe, or free if your order is over €150

  • €20 for international orders, or free if your order is over €250

Q: How long does delivery take?
A:

  • Estonia: 2–4 business days

  • Europe: 4–8 business days

  • International: 7–15 business days
    We always aim to ship your order as quickly and safely as possible.

Q: Can I track my shipment?
A: Absolutely. As soon as your order is dispatched, we’ll send you a tracking number via email.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We offer 30 days of free returns or exchanges on all items. If something isn’t quite right, we’ll make it right — no hassle, no fine print.

Q: How do I start a return?
A: Simply email us at info@rms19.com with your order number and reason for return. We’ll guide you from there.

🧰 Product Info

Q: Are your cabinets pre-assembled or flat-packed?
A: Most of our products are delivered flat-packed for safe and efficient shipping. Assembly is straightforward, and each product comes with clear instructions.

Q: Can I customize the size or color of a cabinet?
A: Currently, we offer a curated selection of sizes and finishes. Custom requests are not available yet — but stay tuned, we’re always growing.

📦 Other Questions

Q: What if my item arrives damaged?
A: We take great care in packaging, but if anything arrives damaged, please contact us within 3 days of delivery with photos of the issue. We’ll make it right — whether it’s a replacement or refund.

Q: Do you work with interior designers or offer bulk orders?
A: Yes, we’re happy to collaborate. If you're a trade customer or looking to furnish multiple spaces, please reach out at info@rms19.com.

Still curious? Still unsure?
Send us a message — we’re always happy to help.
📧 info@rms19.com